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Sense App freezes when changing apps on Android 14

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Nuno Vitorino

On Samsung devices with Android 14 (One UI 6.0), when switching to another app and returning to Sense, Sense just displays a black screen.
We are currently checking why this is caused. The workaround for the moment is to kill the app and re-launch.

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Activity Newest / Oldest

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Nuno Vitorino

Status changed to: Done

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Nuno Vitorino

We have now released a new version of the Sense App. Please install and let us know if the issue is resolved.


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Drulz75

Perfect
Installed the update. Seems to remember previous screen now. It shows the Innuos logo for a brief moment before presenting the previous screen. Is that as per the design?
Will test further and keep you posted. Well done guys. Love your responsiveness.


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Yves Guillot

Where can I download that update? According to my settings with my innuos app, I have version 2.5.1 and it is up to date.


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Stephen Healy

Hi Yves, this is an update to the app itself, not the server, so you need to go to App store on Android/iOS and check for updates there.


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Yves Guillot

Where can I see the version numérique of the app in the app itself?


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Stephen Healy

Are you on Android or iOS?


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Yves Guillot

Android


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Nuno Vitorino

We now have a solution and it's running through our QA. Once that is tested we will launch an update that will resolve the problem.


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Nuno Vitorino

Status changed to: In progress