Voters 3
-
Y
-
-
P
3
Sense App freezes when changing apps on Android 14
- Held for moderation
- Done
|
N |
Nuno Vitorino |
On Samsung devices with Android 14 (One UI 6.0), when switching to another app and returning to Sense, Sense just displays a black screen.
We are currently checking why this is caused. The workaround for the moment is to kill the app and re-launch.
Activity Newest / Oldest
Nuno Vitorino
Status changed to: Done
Nuno Vitorino
We have now released a new version of the Sense App. Please install and let us know if the issue is resolved.
Drulz75
Perfect
Installed the update. Seems to remember previous screen now. It shows the Innuos logo for a brief moment before presenting the previous screen. Is that as per the design?
Will test further and keep you posted. Well done guys. Love your responsiveness.
Yves Guillot
Where can I download that update? According to my settings with my innuos app, I have version 2.5.1 and it is up to date.
Stephen Healy
Hi Yves, this is an update to the app itself, not the server, so you need to go to App store on Android/iOS and check for updates there.
Yves Guillot
Where can I see the version numérique of the app in the app itself?
Stephen Healy
Are you on Android or iOS?
Yves Guillot
Android
Nuno Vitorino
We now have a solution and it's running through our QA. Once that is tested we will launch an update that will resolve the problem.
Nuno Vitorino
Status changed to: In progress